FREQUENTLY ASKED QUESTIONS

FAQS

Can I get a refund if I am not satisfied with the product?

Yes, you can request an unconditional refund (including shipping costs) within 30 days, and we will pay you in full, you don't need to return the product!

If you'd like to ask for more information on refunds, please check the store's refund policy or ask customer service!

How long does it take to receive delivery after placing an order?

Usually 3-7 days to receive it.

When you place an order, we will be based on the order address near the deployment of the shipment, at the same time you will receive a confirmation e-mail, the e-mail contains the order information and courier tracking link, you can real-time check the parcel shipping status.

What if my delivery is lost or damaged in transit?

All orders are involved in logistics and transportation insurance, late shipment, late arrival, loss or damage during transportation will provide you with full compensation.

Is my personal payment information secure after purchasing an item?

You can buy with confidence that all payment channels in the store are encrypted and processed with a store bond of $300,000, and that all direct payment gateways adhere to the standards set forth by the PCI-DSS, managed by the PCI Security Standards Council, which is a consortium of branded organizations such as Visa, MasterCard, American Express, and Discover!

How do I get in touch with you if I have any other questions I want to ask?

24 hours online customer service for you, you have any questions please contact customer service, we will be online to answer your questions!

E-mail:service@ioop.shop